Notices
Date: Tuesday, May 13 2008 7:36am | Register/Change Password | Old Status Page
DSLAM upgrades »
Resolved
Item Created: 05/02/2008 at 12:33 a.m. by Shane Godmere
Last Updated: 05/07/2008 at 1:41 p.m. by Shane Godmere
Status: Resolved Type: Planned Outages
The 16 DSLAMs that service the Heights DSL customers will be upgraded to resolve some known software bugs. Service will be disrupted for approximately 10 minutes during the window. If service is not automatically restored after 10 minutes of please reboot the modem / PC.
Planned start: 1PM 5-7-08
Planned finish: 3PM 5-7-08
Work started: 13:02, completed 13:39
Switch rebooted »
Resolved
Item Created: 04/30/2008 at 12:19 p.m. by Shane Godmere
Last Updated: 04/30/2008 at 12:21 p.m. by Shane Godmere
Status: Resolved Type: Central IT Services
A switch in the EERC rebooted at approximately 12:12 PM today. This impacted some phone services. We are investigating the cause of this reboot.
Meeting Maker not responding »
Resolved
Item Created: 04/28/2008 at 12:07 a.m. by Donald Close
Last Updated: 04/28/2008 at 09:02 a.m. by Cynthia MacDonald
Status: Resolved Type: Central IT Services
7:30 a.m. Meeting Maker is not working. We are working on finding the problem.
8:30 a.m. the Meeting Maker database was replaced with the backup from 10:30 p.m. Sunday April 27th. Any new meetings or updates made between 10:30 p.m. Sunday and 4 a.m. Monday must be remade.
Cynthia MacDonald
Information Technology Services
poor off-campus performance »
Resolved
Item Created: 04/22/2008 at 12:35 p.m. by Jeffrey Blank
Last Updated: 04/23/2008 at 07:37 a.m. by Shane Godmere
Status: Resolved Type: Internet/Network
Due to moderate packet loss within MichNet since around 2:30 this afternoon, our off-campus network performance has degraded somewhat. We have no specific details yet but will update when we have them.
2:40 update, ticket open with Merit to diagnose the issues. No ETR at this time.
3:05 update, Merit sees problems in some routers. They are working to resolve the problems. No ETR at this time.
3:20 update, Merit has identified a fiber outage near Baraga and is working to get service restored. We are currently running on the DS3 backup circuits.
4:30 update, Merit reports fiber is back up, service provider needed to swap pairs to restore service.
some graduated students can't log into email »
Resolved
Item Created: 04/16/2008 at 12:35 p.m. by Cynthia MacDonald
Last Updated: 04/20/2008 at 2:56 p.m. by Cynthia MacDonald
Status: Resolved Type: Central IT Services
Some students who graduated in recent years can't log into email starting this morning at 6 a.m. This is now fixed but it's taking all day to get all cases corrected.
Anyone calling or sending a note has been fixed.
Update April 16 - all known email accounts which should still be active are now reactivated. Email list owners will get notices about email addresses which are no longer active.
Cynthia MacDonald
Information Technology
delivery to department email addresses disrupted »
Resolved
Item Created: 04/14/2008 at 11:54 a.m. by Cynthia MacDonald
Last Updated: 04/16/2008 at 6:33 p.m. by Cynthia MacDonald
Status: Resolved Type: Central IT Services
10:30 a.m.
It has been reported that over the weekend, some departmental logins (examples mtu4u@mtu.edu, stuosrr@mtu.edu, finaid@mtu.edu) were not accepting email from external addresses such as yahoo.com, gmail.com, etc. Incoming mail from @mtu.edu accounts was still being delivered just fine.
11:30 a.m.
We have fixed this for all known cases. If there are other cases, please write to email@mtu.edu or call me.
Cynthia MacDonald 487-1723
Information Technology Services
LDAP problems affecting Banner users »
Resolved
Item Created: 04/11/2008 at 12:42 p.m. by David Fredrickson
Last Updated: 04/14/2008 at 2:02 p.m. by David Fredrickson
Status: Resolved Type: Central IT Services
The LDAP problems are also affecting Banner, Banner Self service, discoverer reports and oracle reports.
www.banweb.mtu.edu, reports.mtu.edu and www.huskyhub.mtu.edu
This has happened twice today. Once at 8:00AM and then a 3:10PM
Services are up and running again and we are monitoring the status of the servers.
Dave Fredrickson
AIS - IT
dfredric@mtu.edu
SCOLA 1/2 issues »
Open
Item Created: 12/13/2007 at 12:12 p.m. by Shane Godmere
Last Updated: 04/10/2008 at 08:56 a.m. by Shane Godmere
SCOLA 1/2 channels 36/37 are having occasional outages. We are aware of and working on the problems with these two channels.
Adjustments were made, but more work may be required to solve the issues.
Rovenet DHCP issues »
Resolved
Item Created: 04/03/2008 at 12:47 a.m. by Shane Godmere
Last Updated: 04/10/2008 at 08:55 a.m. by Shane Godmere
Status: Resolved Type: Internet/Network
We are working on (another) dhcp issue on the Rovernet network.
If you are unable to obtain a lease please 'release / renew' or 'repair' your connection.
11AM update:
The problem seems to be most noticeable in the MUB ground floor, Library 1st floor, and Wads ground. We are working to identify the problem(s).
11:15 update:
The problem APs were restarted and this problem seems to have gone away. We will investigate further to see if we can locate the cause.
4-10-08 update:
replacement APs will be ordered for problem areas.
Blackboard Service Interrupted »
Resolved
Item Created: 04/10/2008 at 12:46 a.m. by Matthew Buss
Last Updated: 04/10/2008 at 08:52 a.m. by Matthew Buss
Status: Resolved Type: Central IT Services
At 4:41 AM this morning, the central Blackboard service (found at https://courses.mtu.edu) crashed. While this service has been restored, approximately 8:30 AM, we are still investigating the cause of this crash. We have opened a case with Blackboard and are working with them to figure out what happened as well as implement a solution to make sure this doesn't happen again. Thank you for your time and patience with this.
Matthew Buss
Sr. Programmer/Analyst
Distributed Computing Services
Information Technology Services
www.banweb.mtu.edu, www.huskyhub down »
Resolved
Item Created: 04/08/2008 at 12:05 p.m. by David Fredrickson
Last Updated: 04/08/2008 at 10:09 p.m. by David Fredrickson
Status: Resolved Type: Central IT Services
At 8:30 PM there was a problem with the PROD database which was causing the Banner self-service, Banner, Admissions portal and reports server to hang. The database problem was resolved but the web server needed a restart to fix the problem. The web server was restarted at 10:10PM
The problems appear to be fixed now.
David Fredrickson
AIS - IT
dfredric@mtu.edu